Delivery and returns

Bucharest, april 2017

1. Delivery

1.1 The cost for all orders within Romania is approximately 5 euros ( 20 lei).

1.2 The cost for international shipping is 24 Euros

1.3 After your payment is received we will send you a confirmation e-mail and ship your package within 3 working days. All packages will be send using our national postal service, by registered mail. The international shipping period is approximately 12 days (with a Track&Trace service).

1.4 Even it does not happen often packages are occasionally delayed by customs. This is out of our control and we kindly recommend that you take in consideration this aspect. 

1.5 Customers are responsible for all custom fees and taxes if there are any

1.6 We pack your parcel with great care. At the moment the parcel reaches you, please check that your order has arrived undamaged. If this is not the case, you should NOT accept the delivery, and give it back to the carrier. In that case the damage is caused during transport and the carrier will make a note of this. Make sure this is done and that you get a copy.

2. Returns

2.1 If the product doesn’t meet your expectations you can return it within 14 days. Before return always send a mail to contact@1statribut.com. Returns are at one’s own expense. The product should be in the original state and returned in the original package. Atribut has the right to refuse a return delivery if the product has been used or damaged by return transport as a result of unappropiate handling. Refund of payments will be made on your account within 3 working days. Returns after 14 days will not be accepted.